Business telecom contracts typically include a Service Level Agreement (SLA). SLAs are guarantees that your telecom services “uptime” will be maintained at a certain level. Consumer telecom services typically do not include an SLA.
It’s all about the SLAs (see above). Telecom carriers take their SLAs seriously and make sure they have business-grade infrastructure all the way to commercial office locations. Not even the giant carriers can swing the investment necessary to contractually ensure 99%+ uptime to every residential address they serve.
Top two “whoops we forgot” items are alarm systems and fax machines. Each of those may have unique connection requirements.
We receive a fee from the telecom carrier.
Absolutely not. It’s free. Wiresurfer represents all the major U.S. telecom providers’ and we are paid by the telecom providers for any products and services ordered.
Internet, VoIP, IP Phones, Unified Communications as a Service (UCaaS), POTS lines, wireless Internet.
Yes if it is ordered under a business.
By all means. We know telecom can be technical and tedious in nature. You can speak to a Wiresurfer telecom expert anytime by calling.
You are contracting with the telecom carrier directly which is providing the telecom service as chosen. All paperwork is with the telecom carrier. You become a direct customer of that telecom carrier. Wiresurfer enables the entire process.
The telecom carrier will manage and install all the services ordered. Once contracts and orders are submitted, the telecom carrier assigns an installation manager that is in communication with you until services are fully up and running.
The telecom carriers bill you for all services directly. You become a contractual customer of the telecom carrier. Carrier invoices are issued monthly after services are installed, tested and turned up.
Once Wiresurfer submits the order with signed contracts, you will receive email confirmation from the telecom provider welcoming you as a new customer. There will be main contacts included for you from the telecom provider to engage with going forward and if there are any problems. We want the experience to be delightful thus you may at any time contact us as well to assist. We are telecom people so we know how to get things done.
